You also got the impression that Shari would have helped you if she could, but the first rep didn’t want to help. Even though they might lose your business in the future, you’ll have a somewhat favorable impression of the company because of Shari’s helpful attitude.

It was smart of you to ask for a different rep, too. A lot of people would have just given up in disgust. No one likes their frustration — or any emotion — casually dismissed as if it doesn’t matter.

The first rep I got, did EVERYTHING you said NOT to do. She was not sympathetic, she did not sound understanding and basically told me “too bad.” But if you want to change to another carrier you WILL have to pay $200. I was getting to the “anger” mode and decided I needed to change reps. I asked to speak to someone else, please.

This person did not hesitate…she sent me right to “Shari”.

Now, Shari was completely opposite and Immediately said something like, I understand your frustration. Let’s see what I can do to help you. It was amazing how that little bit of empathy also changed my attitude (getting my dander down). I did not get the answer I wanted nor does it look like it is changing in the near future, but Shari followed all of your rules above and made it much easier for me to try to make her understand my dilemma.

Just thought I’d share….:)

Regarding the Vitamin D. Apparently real sunshine is the most efficient way to get it. Good for your bones, isn’t it? And of course, the walking is, too. Great combination.

That’s what I need to picture when I want to eat something I know won’t be worth the calories. Even though it’s hard now, in the long run it’ll be good for the brat to know who’s boss. She may even thank me for turning her into a compliant child.

Pretty good word picture about the ladder. I’m not sure what rut you’re talking about. Maybe you can find the ladder to the first level. When you get there, maybe you’ll gain the confidence to climb to the next one. Does that make sense?

And what’s that old saying? Necessity is the mother of invention? There’s something to be said for having to try harder.

That quote certainly sounds like it could be from one of Goudge’s books. I wish I owned the book and could help you verify it. The book I read was a library copy.

I’m thankful to my sister Yvonne for helping me discover Elizabeth Goudge; recently, she determined to find and purchase every Elizabeth Goudge book she could. The second two books of the trilogy were easier to find. I think she finally bought The Bird in a Tree from somewhere in the UK.

I’m impressed you found my little blog through an Internet search! What words did you use? Do you remember? Just curious.