It’s a typical busy day in the office. You’re fielding calls, answering e-mails, greeting people as they come into the office.
Then someone calls who is angry before you answer the phone. They are ready – expecting – a confrontation. They have reasons to be upset and are determined you’ll hear them all.
After forty years of experience in the business world — often as the front desk person – I’ve learned how to respond.
I’ve learned how to unruffle feathers. I’ve learned when it’s important to be firm and when to give in, when to insist on what’s right and when to turn the other cheek.
If you’re the target of a complaint – whether or not it’s justified – here are my suggestions for responses to avoid, and some you might want to try. Read more…
Maybe it’s because I’m always making promises I don’t keep, and it gets old after awhile. Why make year-long resolutions when I’m not fulfilling my week-long promises?
I heard one man say he hesitated to make resolutions for things he should already be doing. I tend to agree with him.
Others advise you not to make resolutions; set goals instead. I agree with them, too. Read more…
And the complaints go on and on. Just name it, and we’ll complain about it: our health, money, our age (no matter what it is), the government, the weather, other people, our job, our children, our parents. You get the picture.
Complaining can be such a habit we don’t even realize we’re doing it.
Sometimes it’s how we interact with a certain group of friends: we have gripe sessions. Read more…
“How many old people does it take to change a light bulb?”
Growing older is often associated with an unwillingness to change.
Sadly, it’s often true. You may have heard phrases like “I’m too old to think about that” or “I’m too set in my ways to change now.”
Accepting and Adapting to Inevitable Changes
From the womb to the tomb and beyond, our physical bodies constantly undergo change. Read more…
I would use the phrase when they would complain about having to do something that was a result of a choice they had made.
They didn’t want to do homework after soccer practice because they were too tired? Well, “life is full of choices. You may not have a choice about the homework, but you had a choice about the soccer.”
Too tired on Saturday morning to help with the housework because they stayed up watching a late movie on TV? “Well, that was your choice, and you have to live with the consequences.”
They heard the phrase from their mean ol’ Mama so often, it became an acronym: L-I-F-O-C. Read more…
If you enjoy worrying, plenty of reasons abound. They don’t have to be personal – yet. You can worry about approaching storms (and how they will affect you or those you love), the local economy (and how it will affect you and those you love), rising taxes (etc.), national healthcare (etc.), international wars and rumors of wars (etc.).
But what does such worry achieve? Nothing.
That’s not the reaction I’ve always had after such a visit. But yesterday, after helping my friend Shirley deliver library books to residents of the independent living/assisted living/nursing home across the street, I felt strangely encouraged.
At the time, I thought it was because we had recovered all but one of the books and videos we had previously delivered. But today, as I look back at the visit, I realize it was the attitudes of the residents. Read more…
“Money is the longest route to happiness.”
Evangeline Lilly, cast member of Lost television program
Quoted in Women’s Health magazine, June 2009.
Why I Like This.
I see a road extending so far you can’t see the end. If we think we can’t be happy until we reach a certain level of wealth, we’ll almost certainly never reach the goal. For when we reach the first level of wealth, we’ll see that there’s still more road ahead.
And while we’re on that long road, we pass by the flowers, streams, sunsets and the smiling friends and family that could have provided us that happiness all along.
Whenever I’m feeling financially confined, lacking freedom to come and go and do as I please, I feel better remembering something our mother used to say: Be thankful if your problems can be solved just by having more money.
Because money is inadequate when it comes to solving many of our problems. Only generous amounts of love, forgiveness, patience, time, and acceptance can hold a family together, mend estranged relationships, or heal a broken heart.
What do you think when someone speaks of being “90 years young”?
I’ve always heard that expression as a cute substitute for “old.” Since the expression rarely refers to someone younger than 50, it’s at once an admission of age and a determination not to be categorized.
On NPR’s August 9th Weekend Edition, in a story entitled “Remember: The Ball is Your Friend,” essayist and “literary activist” E. Ethelbert Miller tells about his 59-year-old wife’s decision to play basketball for the first time in her life. In passing, he mentions that the “challenge” he and his wife face is “being 60-young instead of 60-old.”
So I’m not the only one! Read more…